Aug 6, 22:16 PDT Resolved - Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 6, 22:02 PDT Update - Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide ad…
Aug 6, 19:06 PDT Resolved - From approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Support at https://support.box.com.
Aug 4, 13:44 PDT Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 4, 13:23 PDT Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting…
Aug 2, 08:30 PDT Resolved - From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jul 31, 04:30 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 31, 04:16 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone…
Jul 27, 21:57 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 27, 21:22 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additi…
Jul 23, 07:30 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 23, 07:26 PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been…
Jul 23, 04:42 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 23, 04:05 PDT Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remed…
Jul 16, 14:48 PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality. Jul 16, 14:47 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit. Jul 16, 14:45 PDT Identified - Our team has identified the underlying ca…
Jul 14, 23:43 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 14, 23:32 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 14, 23:00 PDT Update - We are continuing to work on a fix…
Jul 7, 09:19 PDT Resolved - After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 7, 09:12 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for…
Jun 25, 14:47 PDT Resolved - After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun 25, 13:29 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We…
Jun 24, 05:33 PDT Resolved - This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun 24, 05:18 PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
Jun 17, 13:28 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun 17, 12:44 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continu…
Jun 16, 16:00 PDT Resolved - From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 10, 19:01 PDT Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun 10, 18:41 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for an…
Jun 3, 10:53 PDT Resolved - From approximately 10:53 PM to 10:58 PM PDT, we observed an issue impacting Login, All Files, Notes, Uploads and Box API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 31, 19:25 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. May 31, 18:49 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for…
May 22, 02:18 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. May 22, 02:15 PDT Monitoring - We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed May…
May 14, 12:30 PDT Resolved - Between 2:31am and 4:45pm PDT on May 14, 2026 we observed an issue impacting streaming Enterprise Events API . Our systems detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 6, 20:07 PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. May 6, 19:32 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any add…
Apr 27, 12:11 PDT Resolved - After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Apr 27, 11:17 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service.…
Apr 3, 01:09 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Sign services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Apr 2, 23:27 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide…
Mar 25, 10:00 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar 25, 09:26 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing…
Mar 25, 07:03 PDT Resolved - After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar 25, 06:36 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console.…
Mar 19, 22:08 PDT Resolved - After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Mar 19, 21:44 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 19, 21:14 PDT Update…
Mar 18, 11:00 PDT Resolved - Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Mar 9, 18:14 PDT Resolved - This incident has been resolved. Mar 9, 18:13 PDT Update - After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality.If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar 9, 18:05 PDT Monitoring - A fix has been implemented to address th…
Mar 1, 02:00 PST Completed - The scheduled maintenance has been completed. Mar 1, 00:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 18, 02:22 PST Scheduled - Starting on Sunday, March 1st at 12:00 AM PST until 02:00 AM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such…
Feb 27, 15:51 PST Resolved - After further monitoring, this incident is now considered resolved. FTP and SFTP service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Feb 27, 14:58 PST Update - We are continuing to monitor for any further issues. Feb 27, 13:58 PST Monitoring - A fix has been implemented and we…