Oct 2, 09:58 PDT Identified - We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaboratio…
Oct 1, 03:00 PDT Resolved - From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 29, 08:30 PDT Resolved - From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https:/…
Sep 28, 03:31 PDT Resolved - After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Sep 28, 03:04 PDT Investigating - Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating…
Sep 5, 01:00 PDT Completed - The scheduled maintenance has been completed. Sep 4, 23:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 01:11 PDT Scheduled - Starting on Friday, September 4th, 2026 Box will be performing maintenance on Box Sign. The maintenance will begin at 11 PM PDT and is expected to complete by 1 AM PDT.Box Sign m…
Sep 3, 20:03 PDT Resolved - This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Sep 3, 19:16 PDT Identified - The issue has been identified and a fix is being implemented. Sep 3, 19:10…
Aug 28, 03:00 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Aug 28, 02:44 PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs access via Shared Link. The underlying cause…
Aug 25, 00:37 PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 25, 00:13 PDT Monitoring - We are continuing to monitor for any additional impact. Aug 25, 00:07 PDT Identified - Our team has taken steps to remediate this issue and is seeing improvement for Downloads…
Aug 24, 15:03 PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 24, 14:29 PDT Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact. Aug 24, 14:29 PDT Monito…
Aug 24, 10:30 PDT Resolved - From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support…
Aug 21, 02:45 PDT Resolved - From approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Aug 19, 18:44 PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 19, 18:30 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Micr…
Aug 19, 15:00 PDT Resolved - Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Aug 19, 05:03 PDT Resolved - After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 19, 04:57 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We ar…
Aug 6, 22:16 PDT Resolved - Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 6, 22:02 PDT Update - Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide ad…
Aug 6, 19:06 PDT Resolved - From approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Support at https://support.box.com.
Aug 4, 13:44 PDT Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 4, 13:23 PDT Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting…
Aug 2, 08:30 PDT Resolved - From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jul 31, 04:30 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 31, 04:16 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone…
Jul 27, 21:57 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 27, 21:22 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additi…
Jul 23, 07:30 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 23, 07:26 PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been…
Jul 23, 04:42 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 23, 04:05 PDT Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remed…
Jul 16, 14:48 PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality. Jul 16, 14:47 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit. Jul 16, 14:45 PDT Identified - Our team has identified the underlying ca…
Jul 14, 23:43 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 14, 23:32 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 14, 23:00 PDT Update - We are continuing to work on a fix…
Jul 7, 09:19 PDT Resolved - After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 7, 09:12 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for…
Jun 25, 14:47 PDT Resolved - After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun 25, 13:29 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We…
Jun 24, 05:33 PDT Resolved - This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun 24, 05:18 PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
Jun 17, 13:28 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun 17, 12:44 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continu…
Jun 16, 16:00 PDT Resolved - From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 10, 19:01 PDT Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun 10, 18:41 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for an…