Changelog Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise] Guided WhatsApp setup and clearer account health. WhatsApp campaigns and calls for BSUID-only contacts. Per-inbox call recording and transcription settings. [Enterprise] Additional conditions for delayed automations. Alerts-only mode for Slack. Conversation history navigation and sorting in filt…
Changelog Restored Instagram login and fixed duplicate Facebook messages. Improved WhatsApp account health and business profile visibility. Improved Captain analytics, reasoning, and conversation context. Reduced SDK size and improved widget contact refreshes. Improved sign-in performance for multi-account users. Fixed automation filters containing commas. Preserved call records when merging conta…
Changelog Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API. Track WhatsApp campaign delivery and recipient outcomes. [Enterprise] Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise] Upgraded to Rails 7.2.3.1. Import contacts, tickets, replies, and private notes from Freshdesk. View Click-to-WhatsApp referrals and Flow respons…
ChangeLog Captain FAQ suggestion review API and interface. WhatsApp health monitoring, BSUID messaging, and clearer outbound call errors. Intercom import retry and reliability improvements. Super Admin account suspension metadata. Conversation label search in the right-click menu. Email template, agent invitation limit, and connected agent bot owner fixes. Security hardening for conversation parti…
ChangeLog Voice call dashboard and WhatsApp calling fixes. Captain generation path, overview, and multimodal session fixes. WhatsApp coexistence, BSUID, phone lookup, and reply-window fixes. Security/API fixes for rate limits, agent quotas, hook deletion, and token access. Message rendering, widget transcript, and sender preview fixes. Dashboard stability fixes for channel lists, calls, and assign…
ChangeLog Reverted a the unread counts for mentions, participating and folders due to performance related issues.
ChangeLog Help Center improvements including staged edits for published articles, admin search, article reordering, and popular content by locale Captain assistant overview and drill-down analytics (Enterprise) Conversation and message drilldowns for reports Support WhatsApp Calls for non-embedded signup inboxes Intercom import workflow for contacts and conversations Assignment policies can now ex…
ChangeLog Conversation unread counts, sidebar badges, ordering, and filter support. New Help Center layout, per-locale settings, category icons, and editor improvements. WhatsApp/Twilio calling updates, voice messages, mute controls, and inbox call settings. Contact and company updates, including media view, contact filters, and company selector. Search results page, table resizing, inline images,…
ChangeLog Help Center search and per-locale portal branding. WhatsApp voice messages and improved Twilio call controls. Processing status for one-off SMS and WhatsApp campaigns. Contact filter for conversations and inline images in messages. Resizable table columns and article editor improvements. Companies enabled for Business cloud plans. Onboarding OAuth return flows and Help Center generation…
ChangeLog New documentation-style Help Center layout and layout switcher. Conversation unread counts, sidebar ordering, and badge updates. WhatsApp/Twilio Cloud Calling and voice-call UX fixes. Introduced support for BSUID in Whatsapp message payloads. Onboarding improvements for Help Center generation and email detection. Bulk label removal and bulk article category changes. XML/PFX attachment su…
ChangeLog Companies: creation, details, notes, history, labels, and activity tracking. Help Center: bulk actions, AI translation, URL embeds, and category-based article creation. Captain/AI: document sync, FAQ improvements, handoff classification, and config refresh fixes. Inbox UX: expanded chat list, bulk actions, attachments, quoted replies, and conversation IDs. Integrations: Linear issue link…
ChangeLog Better Help Center editing with tables, slash commands, and GuideJar embeds Participating tab for conversations Smarter automations and macros for assignment and private notes Assignment v2 enabled by default for new accounts Captain Custom Tools, bulk document deletion, and AI workflow improvements Signed webhooks for API Channel and Agent Bot webhooks Reliability fixes across WhatsApp,…
Changelog Fixed an issue where AI Assist returned a 404 error in the Community Edition. Fixed a regression introduced in v4.8.0 where webhook payloads for message_created and message_updated were sending channel-rendered HTML instead of the original raw message content. 🔍 Details Previously, webhook serialization reused the same rendering pipeline used for channel delivery. This caused: Markdown t…
Changelog Captain can now decide when to resolve conversations (Enterprise) Assignment V2 is now available on all installations Help Center improvements, including draft locales, category reordering, and search improvements Added refresh token support for the Linear integration Added outgoing attachments for TikTok in supported regions Added webhook health and registration for WhatsApp Cloud Added…
This hotfix adds changes for filter service not normalizing incoming values correctly, along with other changes to harden the service
fix: harden filter service