THIS IS A SCHEDULED EVENT Aug 12, 14:00 - 17:00 UTC Aug 6, 20:32 UTC Scheduled - We will perform planned maintenance on Atlas on August 12th from approximately 14:00 to 17:00 UTC.During this maintenance window, some users may experience slightly elevated latency on operations using the Atlas UI Console and the Atlas Admin API.No impact is expected to customer cluster performance or data.We will po…
Aug 5, 12:14 UTC Resolved - We believe the symptoms of this have largely subsided, looking at both customer cases and our internal metrics. We will share any more information as we get it, but for now resolving this incident as Atlas is fully operational. Aug 5, 05:17 UTC Investigating - We are investigating an issue with Google Cloud Platform (GCP) capacity that is affecting some MongoDB Atlas cu…
Aug 3, 21:18 UTC Resolved - The system has returned to normal operation. Aug 3, 19:02 UTC Monitoring - A fix has been applied and we are monitoring the system. Aug 3, 18:47 UTC Investigating - VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.
Jul 29, 22:47 UTC Resolved - This incident has been resolved. Jul 29, 22:35 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 29, 18:11 UTC Investigating - We are investigating an issue affecting Atlas Stream Processing in Azure West Europe. Some users may see processors in this region encounter internal errors. We are actively investigating and will share another…
Jul 29, 19:37 UTC Resolved - This incident has been resolved. Jul 29, 19:31 UTC Monitoring - We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again. Jul 29, 19:06 UTC Identified - We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes. Jul 29, 18:55 UTC Inve…
Jul 27, 23:48 UTC Resolved - This incident has been resolved. Jul 27, 23:47 UTC Update - We have fully recovered as of 16:41 PST. Jul 27, 23:37 UTC Investigating - All VoyageAI models are experiencing elevated errors. We are investigating the issue.
Jul 23, 20:28 UTC Resolved - Azure has rolled out mitigation for the networking incident affecting the West US region and recovery is complete. Jul 23, 18:54 UTC Update - Azure is rolling out a mitigation for the ongoing networking incident affecting the West US region, and we are seeing signs of recovery. Some Atlas clusters hosted in Azure West US may continue to experience intermittent connecti…
Jul 21, 13:08 UTC Resolved - This incident has been resolved. Jul 20, 15:06 UTC Monitoring - The upstream issue has been corrected. After approximately 0400 UTC on 2026-07-21, most, if not all, of the updated backup and network consumption on AWS will be reflected in MongoDB Atlas and Atlas for Government. Thank you for your patience during this incident. Jul 17, 16:14 UTC Identified - Due to an o…
Jul 10, 14:56 UTC Resolved - Let's Encrypt service has returned to normal. Jul 9, 21:22 UTC Monitoring - We are no longer seeing failures with cert issuance from Lets Encrypt. We are still investigating the root cause of the original errors and will continue to monitor. Jul 9, 19:37 UTC Investigating - We are currently investigating issues related to certificate issuing failures with Lets Encrypt.…
Jul 10, 01:11 UTC Resolved - The issue has been resolved. Jul 10, 00:32 UTC Monitoring - A fix has been implemented and we are monitoring the region. Jul 9, 23:03 UTC Investigating - We are currently investigating an issue affecting Stream Processing Azure West Europe. User initiated commands & workloads may see intermittent failures.
Jul 9, 11:06 UTC Resolved - This incident has been resolved. Jul 9, 11:01 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 9, 10:57 UTC Identified - We have identified that the issue is caused by a recent configuration change to IAM authentication and are working on a fix. Jul 9, 10:23 UTC Investigating - Users of Atlas Data Federation and Online Archive using clo…
Jul 2, 23:36 UTC Resolved - Let's Encrypt services have returned back to normal. Cluster operations have now returned to normal. Jul 2, 23:09 UTC Monitoring - We are currently monitoring the status of Lets Encrypt after an issue with their API. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
Jul 2, 21:06 UTC Resolved - We've confirmed that Lets Encrypt has returned to normal operations. Cluster operations are now back to normal. Jul 2, 19:34 UTC Monitoring - We are currently monitoring the status of Lets Encrypt. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
Jul 2, 11:09 UTC Resolved - This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore. Jul 2, 10:50 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 2, 10:45 UTC Investigating - We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as we…
Jun 25, 16:24 UTC Completed - The scheduled maintenance has been completed. Jan 28, 19:41 UTC Scheduled - Please note that this is courtesy notice and no action is required from you if you do not pin intermediate certificates from Let's Encrypt (LE) and/or Google Trust Services (GTS) in your environment when connecting to Atlas dedicated clusters. Let's Encrypt (LE) and Google Trust Services (GTS)…
Jun 25, 10:16 UTC Resolved - From 2026-06-25 06:55 UTC to 2026-06-25 07:10 UTC, some users may have experienced intermittent Atlas UI loading failures. We identified elevated traffic to a number of endpoints that increased latency in the Atlas UI service. This caused internal health checks to fail and temporarily reduced healthy Atlas UI capacity.We restored healthy Atlas UI capacity and applied a…
Jun 10, 23:00 UTC Completed - The scheduled maintenance has been completed. Jun 10, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 9, 17:28 UTC Update - We will be undergoing scheduled maintenance during this time. Jun 9, 17:28 UTC Scheduled - We will perform scheduled internal maintenance on Wednesday, June 10, 2026. During this m…
Jun 8, 23:00 UTC Completed - The scheduled maintenance has been completed. Jun 8, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 8, 13:41 UTC Update - We will be undergoing scheduled maintenance during this time. Jun 8, 13:40 UTC Scheduled - We will perform scheduled internal maintenance on Monday, June 8, 2026. During this mainten…
Jun 4, 17:39 UTC Resolved - This incident has been resolved. Jun 4, 15:33 UTC Monitoring - A fix has been implemented and we are monitoring the results
Jun 3, 00:11 UTC Resolved - Issue has been mitigated and connections should be working now to ADF and OA instances in GCP regions. Jun 3, 00:05 UTC Monitoring - All ADF and OA connections in GCP are reporting as successful, and we will continue to monitor. Jun 3, 00:01 UTC Update - Issues connecting to ADF and OA instances in GCP belgium-eu region has been mitigated, and working on other GCP regio…
May 28, 23:15 UTC Resolved - The issue has been resolved. May 28, 22:02 UTC Investigating - Starting approximately 17:00 UTC, some Atlas for Government users may be experiencing gaps in metrics sent to their DataDog Gov integration.We are investigating this issue.
May 24, 02:05 UTC Resolved - This incident has been resolved. May 24, 00:14 UTC Monitoring - We have resolved the issue for all impacted clusters. We continue to monitor the fleet for any residual impact. May 23, 20:14 UTC Identified - We have identified the root cause of the search query failures and are working on a mitigation for impacted clusters. Clusters with dedicated search nodes are unaff…
May 22, 22:17 UTC Resolved - The data plane node log download has recovered. May 22, 21:17 UTC Monitoring - We have applied the fix. The data plane node logs will start to be available to customers within the next 30 minutes. May 22, 20:32 UTC Investigating - The data plane node logs (mongod, audit logs, etc.) are unavailable since May 14th 4am UTC for clusters in GCP and AWS gov-cloud regions. We…
May 9, 14:24 UTC Resolved - This incident has been resolved. May 8, 20:41 UTC Update - AWS continues to work towards full recovery. The Atlas system has been successfully taking healing actions on impacted nodes to restore node health and using healthy availability zones for provisioning new nodes.We continue to monitor the situation. Please see https://health.aws.amazon.com/health/status for more…
May 8, 22:07 UTC Resolved - This incident has been resolved. May 8, 21:39 UTC Update - Lets Encrypt is now reporting as healthy. We will continue monitoring as cluster operations return to a healthy state. May 8, 19:33 UTC Monitoring - Cluster operations are currently impaired due to issues with Lets Encrypt. We are actively monitoring the situation as more updates come in.
May 7, 22:15 UTC Resolved - DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected. May 7, 19:47 UTC Update - We are continuing to monitor for any further issues. May 7, 19:47 UTC Monitoring - We've identified a bad piece of metadata causing DNS issues. We've since patched this metadata and are seeing recovery in ACME updates for cluster topology changes. We wil…
May 7, 20:55 UTC Resolved - This incident has been resolved. May 7, 20:02 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 7, 01:20 UTC Update - We are continuing to work on the fix for this issue. We will have another update by May 7 16:00 UTC. May 6, 21:48 UTC Identified - Identified - We have identified an issue causing failures for a subset of Atlas backup exp…
May 5, 17:28 UTC Resolved - We are no longer observing these issues in Azure West Europe. Atlas Clusters in the region should be healthy and fully operational. May 3, 20:19 UTC Monitoring - We're starting to see instances recover. We will continue to monitor the region's status in Azure and ensure Atlas takes any available steps to maintain cluster health. May 3, 17:33 UTC Investigating - We are o…
Apr 27, 20:50 UTC Resolved - We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us. Apr 27, 17:16 UTC Identified - We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 202…
Apr 21, 13:45 UTC Resolved - This incident has been resolved. Apr 20, 19:17 UTC Monitoring - A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026. Apr 17, 20:24 UTC Identified - We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on…