A messaging integration briefly caused some free-plan workspaces to exceed their daily messaging limit, blocking them from sending messages. We took action to lift the sending block for all affected free-plan workspaces, and have confirmed messaging is now restored. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishi…
We've completed restoring shared files for all remaining affected workspaces and restored and verified all affected data. If you still can't see previous content, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.
Some customers experienced blurry images that couldn't be downloaded across all clients, affecting files uploaded before a recent file storage update. We deployed a fix restoring proper file access, and confirmed it resolved the issue for affected customers. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the t…
This incident has been resolved. The engineering team has confirmed that the fix has been successfully deployed.We apologize for any disruptions this may have caused to your day.
We've completed the rollback of the recent change that was the trigger of the issue. The Search bar and Admin dashboard is restored for all users.We apologize for the inconvenience caused to you and your business.
The fix has been successfully deployed, and validation is now complete. The issue preventing users from receiving incoming emails into Slack is fully resolved, and normal service functionality has been restored.We apologize for any disruptions to your day.
We’ve completed the revert of the recent change and have validated that this has brought customers out of impact and can now successfully send a message to a channel using Workflows that include 'refer to a message link'.We apologize for how this incident may have affected you and your business.
After a period of monitoring, we can see that reminders are now working as expected following the fix deployment. This issue has been resolved as of 03:00 UTC, July 24. We apologize for any inconvenience this issue has caused you.
We've resolved the issue and users can now use the Chat feature on the Slack Help Center. We performed a configuration change, which brought the feature back online and have validated that it's functioning as expected. We apologize for how this incident may have affected you and your business.
This issue has been resolved. Android users who were experiencing issues submitting workflow forms containing a required file upload field can now do so successfully. A fix was delivered via a new update to the Slack Android app. Users who are still experiencing this issue should update the Slack app from the Google Play Store to resolve it. No other action is required. We apologize for the inconv…
We have successfully deployed the fix to production and the issue is resolved. The Admin SSO and Authentication Configuration page for standalone workspaces should now display the correct settings. If you continue to see outdated information, refresh the SSO Admin page to load the latest changes.
This issue is now resolved for all users.We apologize for any disruptions to your day.
Some users may have been unable to edit or delete messages in certain channels. We identified and resolved the issue. We apologize for how this issue affected you and your business.
We've validated that the fix resolved the issue and child windows are now displaying content as expected. You may need to reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) in order for this fix to be reflected on your end. We're sorry for the disruption this caused to your day.
We've resolved the issue that prevented customers from using the Slack Gmail add-on. The fix has been successfully deployed; health metrics have stabilized, and the Gmail add-on is now fully operational for all affected users.We apologize for any inconvenience this may have caused.
We've resolved an issue that could cause incorrect email address tokens to appear when users pasted multiple email addresses into the member invite flow. In some cases, pasted email addresses were incorrectly matched to existing members with similar email addresses, requiring users to manually correct the entries before proceeding.We identified the cause of the issue and deployed a fix to ensure e…
The issue affecting SMS-based two-factor authentication for users in EMEA has been resolved, and all services are now functioning as expected. We have adjusted configuration settings to restore normal service and will continue to monitor the situation to ensure stability. We apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident…
The Slack engineering team identified the cause as a recent update that introduced a code change which caused the invite modal to fail when accessed from the Admin page. We rolled back the change and have confirmed the fix is fully deployed and the issue is resolved.Some workspace Admins were unable to add new members to their workspaces via the Manage Members Admin page. In addition, some users a…
This issue is now resolved for all users.Current status and recent actions taken: we've resolved the issue where some Slack users may have experienced message send failures and thread loading issues. We identified and addressed the root cause, and services have been fully restored.We apologize for any disruptions to your day.
Current status: The Slack engineering team investigated connectivity issues that affected some users between approximately 13:30 and 14:00 UTC on June 2, 2026. The issue has been resolved and no further impact has been reported.Scope: Some users, primarily in Europe, may have experienced difficulty loading or sending Slack messages during this windowWe apologize for any inconvenience this may have…
Our investigation has determined that the issue is isolated to a single customer environment and is not impacting the broader service. As a result, this incident will be removed from the status page and we will continue to work directly with the affected customer to address their issue.
This issue is now resolved for all users.Current status and recent actions taken: We deployed a series of configuration adjustments and infrastructure fixes to restore services. Messaging, Workflows, Apps, and Connections were progressively restored over the last several hours. Some users continued to experience permissions-related issues, including inability to manage channels and Canvas edits no…
This issue is now resolved for all users.Current status and recent actions taken: The fix has successfully deployed, and our health metrics have stabilized. The issue is now fully resolved for all affected users. Scope: This wasn't affecting any specific region, but a percentage of users may have been affected globally.Previous impact to end users: Some users may have experienced slowness when upl…
Some Slack users experienced issues where Huddle AI summaries weren't being generated. Users also appeared to be showing as in a huddle after it had ended.We've fixed both issues. Missing summaries were restored, and the system responsible for showing huddle statuses has been refreshed. If you still notice any users appearing stuck in a huddle, please contact Slack Support. We apologize for the i…
The issue affecting multiple features, including file uploads, message edits, and channel management, has been resolved. A fix has been fully deployed, and all systems are functioning normally. If you are still experiencing any trouble, please perform a hard reload of Slack by pressing Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Mobile users should fully close and relaunch the a…
Users who rely on Enterprise Key Management (EKM) may have experienced elevated latency and errors across messaging, channel loading, workflows, and file operations starting around 5:55 AM PDT on May 11, 2026. Impact was mitigated and the incident was brought under control at 9:16 AM PDT on May 11, 2026.We've deployed fixes addressing the root cause of the elevated encryption key request load. If…
This issue is now resolved.Current status and actions being taken: We identified database write throttling as the cause of the stalled grid migrations. We applied a drop rule for jobs that were stuck in a retry loop, which has restored normal migration processing. Scope: A small number of enterprise users undergoing grid migrations experienced extended delays in accessing Slack. Current impact to…
This issue is now resolved for all users.Current status and recent actions taken: A fix has been deployed that resolved the underlying cause of this issue. Our health metrics have returned to normal levels and workflows are running as expected.Scope: Users in the EU region — primarily teams based in Central Europe — experienced elevated workflow failure rates.Previous impact to end users: Users ma…
At 23:20 UTC, April 30, 2026, a feature disruption began affecting the Slack Search feature for a subset of customers in Japan region. As a result, users were unable to use Search functionality within Slack.We identified that infrastructure changes to our Search cluster caused a number of internal search nodes to become unavailable, which prevented Search queries from routing correctly. We impleme…
We’ve successfully performed a rollback in the production environment, and all systems are now functioning as expected. Users should no longer experience any issues with thread replies not generating a notification banner.We apologize for any inconvenience and appreciate your patience.