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Some events uploads slow
Aug 4, 15:30 PDT Resolved - This incident has been resolved. Aug 4, 14:52 PDT Identified - We have identified an issue causing delays in uploading events to our API.
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Issues with pages loading in the Socket dashboard for select customers
Aug 4, 14:54 PDT Resolved - This incident has been resolved. Aug 4, 07:48 PDT Identified - The issue has been identified and a fix is being implemented. Aug 4, 07:25 PDT Investigating - We are currently investigating load errors for the dashboard overview and threat intel pages for select customers.
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Elevated latency across multiple surfaces
Aug 4, 01:45 PDT Resolved - This incident has been resolved. Aug 4, 01:33 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 4, 00:42 PDT Investigating - We are currently investigating this issue.
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Degraded API Performance
Aug 2, 07:31 PDT Resolved - This incident has been resolved. Aug 2, 07:18 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 2, 06:24 PDT Investigating - We are currently investigating this but you may experience slower API queries then normal
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Delayed Scan Times
Jul 30, 16:12 PDT Resolved - This incident has been resolved. Jul 30, 15:46 PDT Monitoring - We've identified the problem and deployed remediation and are monitoring system performance. Request and report latencies are restoring to normal. Jul 30, 14:50 PDT Update - We are continuing to work on a fix for this issue. Jul 30, 14:48 PDT Identified - We are investigating delayed scan times.
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Degraded API performance
Jul 24, 10:59 PDT Resolved - This incident has been resolved. Jul 24, 09:35 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 24, 07:54 PDT Identified - The issue has been identified and a fix is being implemented. Jul 24, 05:27 PDT Investigating - Currently investigating degraded performance in Socket's API.
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Degraded api performance
Jul 24, 04:00 PDT Resolved - Currently investigating degraded performance to Socket's API.
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Github App reports are failing
Jul 23, 08:17 PDT Resolved - This incident has been resolved. Jul 23, 08:04 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 23, 07:59 PDT Identified - The issue has been identified and a fix is being implemented. Jul 23, 07:59 PDT Update - We are continuing to investigate this issue. Jul 23, 07:41 PDT Investigating - We are currently investigating this issue.
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Planned database upgrade
Jul 22, 22:28 PDT Completed - The scheduled maintenance has been completed. Jul 22, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 15, 09:51 PDT Scheduled - We will be performing planned database improvements. Expected downtime is a few minutes
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Elevated latency on GitHub App and API
Jul 21, 17:28 PDT Resolved - This incident has been resolved. Jul 21, 17:11 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 21, 16:09 PDT Identified - We have identified an issue that is causing elevated latency for some requests on the GitHub App and API. We are working on a fix.
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Upstream GitHub API errors impacting Socket GitHub App
Jul 19, 19:28 PDT Resolved - Upstream API requests appear to be operating normally now. Jul 19, 18:13 PDT Monitoring - We are observing elevated error rates on Socket's GitHub app due to elevated error rates originating from GitHub's API.
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Github App reports are failing
Jul 16, 17:00 PDT Resolved - This incident has been resolved. Jul 16, 16:45 PDT Monitoring - GitHub has restored service. Jul 16, 16:12 PDT Identified - The GitHub App is failing due to a high error rate on GitHub's API: https://www.githubstatus.com/incidents/gxycch3076xkWe are dependent on GitHub to restore service. Jul 16, 15:48 PDT Investigating - We are currently investigating an increase in G…
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Degraded GitHub App check runs
Jul 13, 16:46 PDT Resolved - This incident has been resolved. Jul 13, 13:24 PDT Monitoring - We are seeing elevated timeouts and error rates on GitHub App reports. A fix has been implemented, and we are monitoring to ensure recovery.
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Scan error rate elevated
Jul 13, 16:00 PDT Resolved - Partial outage of ingesting new scans due to increased load.
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Degraded API Performance
Jul 13, 09:45 PDT Resolved - This incident has been resolved. Jul 13, 09:35 PDT Update - We are continuing to work on a fix for this issue. Jul 13, 09:30 PDT Identified - We have identified a degraded performance with the scans from the API and queued GitHub webhook durations. A fix is being put in place. Jul 13, 08:44 PDT Investigating - We've observed degraded API performance and are investigati…
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Degraded GitHub App Performance
Jul 8, 10:29 PDT Resolved - Socket's GitHub app is experiencing degraded performance causing delayed check run indicators.
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Degraded Performance for API and Integrations
Jun 24, 12:37 PDT Resolved - This incident has been resolved. Jun 24, 09:39 PDT Identified - The issue has been identified and we are deploying fixes. Jun 24, 08:15 PDT Investigating - We are currently investigating reports of degraded API and Integration performance
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Degraded scanning performance
Jun 23, 03:37 PDT Resolved - This incident has been resolved. Jun 23, 00:01 PDT Monitoring - A fix has been deployed and we're monitoring the situation. Performance may remain degraded while we clear the backlog of queued scans. Jun 22, 23:02 PDT Investigating - We're investigating an issue where scans are taking longer than expected to complete.
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Public package pages degraded
Jun 18, 21:26 PDT Resolved - This incident has been resolved. Jun 18, 20:09 PDT Investigating - We are currently investigating an issue affecting public package pages.
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Investigating API instability
Jun 16, 09:32 PDT Resolved - The issue has been resolved. Jun 16, 09:15 PDT Investigating - We are investigating elevated 4xx and 5xx status codes.
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Degraded API Performance
Jun 8, 16:56 PDT Resolved - This incident has been resolved. Jun 8, 16:55 PDT Update - We are continuing to monitor for any further issues. Jun 8, 16:03 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 8, 15:14 PDT Identified - We have identified a fix and are working on testing and deployment. Jun 8, 14:56 PDT Investigating - We are investigating degraded perform…
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Planned Database Upgrade
Jun 3, 22:53 PDT Completed - The scheduled maintenance has been completed. Jun 3, 22:15 PDT Verifying - Verification is currently underway for the maintenance items. Jun 3, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 27, 16:23 PDT Scheduled - During this time:The Socket Dashboard will be unavailableAPI and Full Scans will be off…
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Degraded API Performance
Jun 3, 15:08 PDT Resolved - This incident has been resolved. Jun 3, 14:12 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 3, 11:18 PDT Identified - We have identified a fix and are working on testing and deployment. Jun 3, 10:26 PDT Investigating - We are investigating degraded performance affecting PURL API responses.
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Degraded API Performance
May 27, 13:51 PDT Resolved - This incident has been resolved. May 27, 12:38 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 27, 10:05 PDT Investigating - We are investigating degraded performance affecting PURL API responses.
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Degraded system performance
May 26, 19:55 PDT Resolved - This incident has been resolved. May 26, 16:43 PDT Update - We have implemented a fix, and system performance is recovering. We are continuing to monitor the system to ensure stability. May 26, 15:08 PDT Identified - We have identified a fix and it still working on it. May 26, 10:46 PDT Investigating - We noticed that the page load times are increased and we are curren…
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Elevated latency on socket.dev
May 25, 02:31 PDT Resolved - This incident has been resolved. May 25, 02:03 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 25, 01:44 PDT Identified - We have identified elevated latency and timeouts on socket.dev caused by high request load. We are working on a solution.
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Degraded system performance
May 18, 17:47 PDT Resolved - This incident has been resolved. May 18, 14:14 PDT Monitoring - A fix has been implemented and it appears that numbers are recovering. We are monitoring until some backlogs are fully drained. May 18, 12:24 PDT Identified - Due to an increase in some traffic it has caused degraded performance on our system; we are implementing a fix.
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Investigating reports of API scan timeouts
May 5, 13:23 PDT Resolved - This incident has been resolved. May 5, 09:57 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 5, 08:48 PDT Investigating - We are currently investigating reports of timeouts through our scan APIs.
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Degraded Maven scanning performance
Apr 29, 13:47 PDT Resolved - This incident has been resolved. Apr 29, 12:48 PDT Investigating - We are currently investigating an issue affecting a subset of Maven scans.
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Degraded system performance
Apr 28, 16:03 PDT Resolved - This incident has been resolved. Apr 28, 15:28 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 28, 14:52 PDT Investigating - We are currently investigating an issue degrading system performance for a subset of our customers.