Voice Insights now tells you why a carrier blocked your call and how to reach that carrier for redress. The FCC requires carriers that block calls using analytics to return the reason header to the caller. It names the network that blocked the call and tells you how to contact them: a URL, a phone number, or an email address. Until now a blocked call showed you only a 603 response. Now you can see…
Tune transcription without touching your code: engine, model, language, and destination live in a reusable configuration, so changing any of them is one update that every subsequent transcription picks up. Results are delivered via webhook or stored downstream in Conversation Orchestrator for persisted storage and Operator analysis.
The Twilio Video Media SDK for Node.js is now in Public Beta. Your server-side app can securely join a Video Group Room as a participant and work with decoded audio and video frames directly, so you can run AI and media processing such as transcription, computer vision, or compliance monitoring on your own infrastructure, without the overhead of a headless browser. Your app reads decoded frames fr…
What is Changing? To improve platform stability, endpoint reliability, and system performance, Twilio is introducing standardized rate limits for Content API requests. Rate limits will be enforced at the account level. Requests exceeding these limits will receive an HTTP 429 Too Many Requests status code. Rate Limits by Endpoint Read Operations Fetch Content (GET /v1/Content/{Sid}): 100 RPS Fetch…
We are excited to announce General Availability support for WhatsApp Embedded Signup Version 4. This release upgrades the existing WhatsApp Self Sign-Up onboarding flow in the Twilio Console, seamlessly aligning with WhatsApp’s recent account updates to deliver a cohesive, up-to-date sender registration process. The upgraded experience simplifies phone number setup and incorporates MM API Terms of…
Today, we are launching two new capabilities with Twilio Conversations– On-demand rule execution for Conversation Intelligence and Conversation metadata for Conversation Orchestrator
The Twilio Voice React Native SDK now supports Expo, the framework most new React Native apps start from.
Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.
Starting September 30, 2026, the Conference list endpoint (GET /2010-04-01/Accounts/{AccountSid}/Conferences.json) will default to returning only in-progress conferences.
Starting October 22, 2026, Twilio Real-Time Transcriptions automatically starts transcription sessions on a second speech provider when a customer’s primary provider doesn’t connect. Failover is enabled for all existing Real-Time Transcriptions accounts on that date, and it routes only within a customer’s existing region. Use of failover is optional and can be opted out of per sub-account in Conso…
The Attempt DLR event type will be discontinued after September 22, 2026 at 10:00PM UTC. Learn more about using discontinued Event Types in Discontinued Event Types. From this point on, Twilio may stop sending new events for the Attempt DLR event types, even if you have a subscription to them. You will continue receiving events normally from any other Event Types in your subscriptions.
Twilio will begin migrating accounts to an updated Voice Recording Storage billing system.
Between Thursday, November 19, 2026 and Monday, January 4 2027, Twilio will enter a Heightened Awareness Period (HAP) to help ensure reliable message delivery during peak traffic times, such as Black Friday and Cyber Monday. During this period, message sending rates to U.S. destinations will be monitored and may be limited at the account level for toll-free, short code, and 10DLC numbers. Accounts…
We’re excited to announce that Twilio integration with Salesforce Service Cloud Voice now supports WhatsApp and SMS, alongside existing support for Voice and listed on the AppExchange. This release comes with the following enhancements: Route SMS and WhatsApp conversations through Twilio TaskRouter into the Salesforce Omni-Channel widget, using the same presence, skills, and capacity model as voic…
Starting September 15, 2026, the privacy_policy_url and terms_and_conditions_url fields will be required on all new Toll-Free verification submissions. Both fields are available today and are optional until that date. New submissions made on or after September 15 that are missing either URL will be rejected. This change applies only to new submissions. Existing verified numbers are unaffected and…
ElevenLabs voices are now available in Public Beta for <Say>, powered by the Flash v2 and Flash v2.5 models for fast, natural-sounding text-to-speech. Get started by specifying an ElevenLabs voice via the REST API or in a TwiML Bin.
Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules. Webhook Settings hold the authentication and connection configuration. Customers can secure endpoints with OAuth 2.0. Twilio fetches an access token from the customer's authorization server using the cl…
The Java Helper Library now handles unknown fields gracefully in nested response objects, but if customers are on an affected version, their integration is at risk until they upgrade. Versions 10.0.0 through 12.1.1 parse nested response types (profile, configuration, webhook, and others) with strict deserialization. When an API response comes back with a field the SDK doesn't recognize, the reques…
Verify Custom Templates give you the flexibility and security to use custom SMS/RCS and Voice message templates beyond standard defaults or pre-approved options. To learn more about how to create a custom template for your business needs, check out our support guide.
Twilio SendGrid has added automatic SSL certificate provisioning as a toggle within the standard link branding setup flow. When enabled, SendGrid provisions and hosts the SSL certificate needed to serve tracking and branded links over HTTPS, removing the need to purchase, install, and maintain a certificate through an external CDN or DNS provider. Twilio SendGrid recommends activating this setting…
Twilio has observed a sudden rise in SMS Pumping fraud (aka SMS Artificially Inflated Traffic) targeting messages to Italy (IT) and Argentina (AR). To protect customers from this activity, Twilio Verify is tightening its fraud prevention posture for these two countries, effective August 19, 2026. Specifically, Twilio is updating the default Verify Geo Permissions setting for Italy and Argentina fr…
Customers can now send Content Templates to many recipients at once and personalize the template for each recipient using the Bulk Messaging API. This update enhances and simplifies sending notifications and marketing messages campaigns. With Bulk Messaging's configurable fallback, this release also enables new fallback strategies including WhatsApp to SMS and RCS to WhatsApp. Read the tutorial to…
Twilio is retiring Functions Classic and automatically migrating all accounts to the new Functions. No action is required from customers. What's changing with Twilio Functions Starting September 13, 2026, customers won’t be able to create new Functions (Classic) and assets. Existing Functions (Classic) and assets will continue running, and customers can still edit and deploy existing code during t…
Customers can now use the Consent Management API to programmatically re-opt-in users on US and Canada Toll-Free numbers. Previously, opt-outs on US/CA Toll free numbers were strictly enforced at the network level, meaning an opt out block could only be lifted if the user texted an opt-in keyword like "START". Now, if a user provides valid re-opt-in consent outside of a messaging channel (e.g., via…
On September 9, 2026, Twilio will rotate the end-user TLS certificate for all REST API endpoints. Only the end-user certificate and certificate serial number will be renewed; root and intermediate certificates will remain the same. This is a routine update that won’t impact most customers unless they’re pinning certificates or are managing them manually. Customers using the Twilio Helper Libraries…
We’re excited to share major pipeline reliability and delivery visibility enhancements for our LiveRamp audience destination- this next evolution of our architecture delivers end-to-end data transparency, high-throughput efficiency, and enterprise-grade system resiliency for customers along with end to end observability. With these improvements we have taken the destination GA. Here is what you ge…
On September 15, 2026, Twilio will add new error codes for Toll-Free Verification and A2P 10DLC campaign registration rejections.
Dedicated IPs are now available for Twilio Email, enabling streamlined control over email deliverability directly within the Twilio console. This functionality simplifies sending reputation management at scale. To ensure deliverability from day one, newly provisioned dedicated IPs automatically enter a 45-day warm-up schedule, complete with shared pool overflow protection to smooth out volume spik…
The Twilio Voice JavaScript SDK now includes noise cancellation reference components, giving you a production-ready starting point for either open-source RNNoise or commercially-licensed Krisp.